Shipping
All orders processed the next business Day.
Returns
Covert Video considers any item returned to our warehouse a “Return.” This includes unclaimed packages that were shipped to buyer and returned for any reason, i.e. signatories not available, not claimed, etc. Covert Video is not responsible for any error in our customer’s instructions. You must request a RMA number before returning any item.
All returns must have an RMA (Return Merchandise Authorization) Number.
Products returned without an RMA may get lost in the process, thereby inhibiting us from crediting, repairing or replacing your return. Please follow these simple instructions so we can process your return quickly and effectively.
To request an RMA# please call or email our Customer Service Department. This will determine if you need to return the product, all returns are usually sent directly to our warehouse. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 20 days of when we issue the RMA. Please allow us 5 - 10 business days from the time we receive the item to process your return.
Note: merchandise returned with missing items are not eligible for a refund.
For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will determine the course of action; credit, repair or replacement. A 15% restocking fee may be applicable on any unused items.
Non-Defective Returns: Require PRIOR approval and a valid RMA Number. AFTER you are given a RMA number, you may return most non-defective, un-used items for a refund of the product cost less a restocking fee of 15%. Shipping cost is non-refundable.
Defective Returns: Covert Video stands behind all products sold. Items assembled by Covert Video products carry a Limited Warranty of One (1) Year. Merchandise distributed by Covert Video carry a Ninety Day (90) Limited Warranty. All warranty coverage starts from date of purchase by the ultimate customer. Proof of Purchase may be requested by Covert Video. Covert Video will determine if the item is in fact defective upon receipt and inspection, at no time can any item be replaced before the item in question is returned and inspected. If the item shows signs of misuse, abuse or failure to follow instructions it will not be accepted for warranty consideration. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 15% restocking fee if they are found to be in working order. Please insure your customers read the manual.
We can not accept the return of certain items for credit, including:
• Open or used products
• Special order products
• Fees for service performed or shipping
• Single use products such as pepper spray
• Custom built products such as Hidden cameras
• Activated GPS Tracking devices
• Counter-surveillance detectors
All Sales on the above listed items are final.
